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ISO/IEC 20000 Lead Implementor

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  • ISO/IEC 20000 Lead Implementor

ISO/IEC 20000 Lead Implementor

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Price $120


Who It is For

  • Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS

  • Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards

  • Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization

  • Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS

  • Acquire the expertise to advise an organization in implementing SMS best practices



FAQs

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What Is Included

Q: What is ISO IEC 20000 certification?
Ans: ISO/IEC 20000 is the international ITSM (IT service management) standard. It enables IT departments to ensure that their ITSM processes are aligned with the business's needs and international best practices.
Q: What is the difference between ISO 20000 and ISO 27001?
Ans: ISO 20000 and ISO 27001 have many common elements, but there are differences. ISO 20000 is service-based. ISO 27001 is risk management-based – it has risk management at its core. ISO 20000 considers risks as one of the building elements of the IT service management i.e. adding more aspects on top of the service.



What Is Eligibility

  • Introduction to ISO/IEC 20000 - 10%

  • Service Management System (SMS) Design - 20%

  • Planning and Implementation - 15%

  • Service Delivery Processes - 15%

  • Relationship and Resolution Processes - 15%

  • Control and Release Processes - 10%

  • Continuous Improvement - 5%

  • Leadership and Stakeholder Management - 5%

What Are The Benefits Of The Certificate?

Exam Info

Price: $149