ISO/IEC 20000 Foundation

The ISO 20000 standard focuses on the integration and implementation of coordinated service management processes. Its aim is to provide ongoing control, greater efficiency and opportunities for continuing improvement. That means working within your organization to align the staff and procedures of your service desk, service support, service delivery and operations team. The ISO 20000 IT Service Management standard focuses on the integration and implementation of a coordinated service management process, which provides ongoing control, greater efficiency and opportunities for continual improvement. To achieve this objective, both the staff and procedures in the service desk, service support, service delivery, and operations teams need to be aligned.